FAQ

Booking & Payments

  • Is it safe to pay online?

Yes — all payments are processed through secure, encrypted systems managed by PayPal and Stripe, global leaders in online transactions. We never store or access your credit card details.

 

  • What payment methods do you accept?

We accept major credit cards and bank transfers.

 

  • Do you require a deposit?

Yes, we require a deposit to confirm your booking, with the balance due no later than two weeks before your trip. Full details are always provided clearly before you book. We also accept full payment at the time of booking. 

 

  • Do prices include taxes and fees?

All mandatory taxes and fees are included unless noted in your proposal. There are no hidden charges — transparency is one of our core values.

 

  • Can I pay via bank transfer?

Yes, we also accept bank transfers. Email us at info@kissfromitaly.com and we’ll send you our banking details.

 

  • Will I receive an invoice?

Yes. We issue invoices for every transaction. To receive yours, mention it in the booking notes or email us directly.

 

  • I’ve completed my payment. What happens next?

We’ll arrange all services and email you a PDF voucher with full details (meeting point, guide/driver name, etc.).

      - Booked more than 2 weeks in advance? Expect your voucher at least 2 weeks before your tour

      - Booked less than 2 weeks in advance? You’ll receive it within 3–4 days. If your tour is within 3 days and you haven’t received your voucher, please contact us.

 

  • I didn’t receive my voucher. What should I do?

Check your spam folder first. If your tour is less than a week away and you still haven’t received it, contact us at +1 617 418 1860 or email us info@kissfromitaly.com.

 

  • Why do you ask for my hotel information?

Providing your hotel name is optional but helpful. It allows us to contact you easily while you're in Italy if needed.

 

Tours

  • Are museum tickets included in the tour price?

Yes, for major attractions like the Vatican Museums, Colosseum, Uffizi, and Accademia Gallery. For smaller sites, tickets may be paid on-site. Each tour page clearly states what’s included.

 

  • Do you offer tours for cruise passengers?

Yes. We provide shore excursions from ports like Civitavecchia, Livorno, Naples, Venice, La Spezia and more. View the complete list of our shore excursions.

 

  • I don’t see the tour I want. Can you help?

Of course! Email us with your preferences and we’ll create a custom itinerary just for you.

 

  • I have mobility limitations. Can I still book a tour?

Generally yes. Please mention your needs in the booking notes and provide details so we can tailor the experience accordingly. A few of our tours are not suitable for people with mobility limitations, detailed information are always available in the description page of the tour. If you are not sure, just email or call us, we are always happy to help

 

  • Is there a dress code for the Vatican?

Yes. To enter St. Peter’s Basilica and sometimes the Sistine Chapel: Women: Shoulders, midriff, and knees must be covered. Men: Long pants required. Failure to comply may result in denied entry.

 

  • Do tours include transportation?

It depends. Some tours are walking-only. Others offer optional transportation at booking. Shore excursions and day trips often include transport. Check each tour page for details or email us for clarification.

 

  • Where will I meet the guide?

Meeting points are listed in your voucher. Some tours start at the first site. Others offer hotel pickup (for centrally located hotels). Mention your preference during booking. Tour time starts at the meeting point.

 

  • What is the difference between a PRIVATE and a SMALL GROUP tour? 

A PRIVATE tour is fully customized and dedicated to you. You won’t be part of a group, and you can choose your own starting time, pace, and even request the tour in your preferred language. The itinerary can be tailored to your interests, making it a truly personalized experience.

In contrast, a SMALL GROUP tour follows a fixed itinerary and schedule. These tours are conducted only in English and typically include a maximum of 15 people. While you can’t modify the route or timing, small group tours are more budget-friendly and offer a fun, engaging experience.

 

Company Info

 

  • Who owns KissFromItaly?

KissFromItaly is fully owned and operated by Blue Travel LLC, a U.S.-based boutique tour operator founded in 2010. We have offices in Boston, Massachusetts and Florence, Italy.

 

  • Are you affiliated with other companies named Blue Travel?

No. Blue Travel LLC (Boston) is not connected to other businesses with similar names — including a company called Blue Travel Group LLC in Los Angeles that has received negative reviews. Our reputation is built on more than a decade of exceptional service and consistently positive client feedback.

 

  • Are you members of any professional organizations?

Yes — we are proud members of ASTA (American Society of Travel Advisors) and follow the highest standards of reliability and care.

 

  • Do you have local staff in Italy?

 Yes — we have an office in Florence with our local team and long-time partners throughout Italy, ensuring insider access and smooth logistics wherever you go.

   

Popular Questions About Booking Tours in Italy

 

  • How do I book a private tour in Italy?

Visit our website, choose your tour, and book online. For custom itineraries or if you have any questions, contact us and we’ll design a personalized experience.

 

  • Can I customize my Italy tour itinerary?

Yes! We specialize in tailor-made tours. Share your interests and we’ll build your dream itinerary.

 

  • Do you offer family-friendly tours in Italy?

Yes, family travel is one of our core specialties. We understand the unique needs of families with children and know how to create experiences that are fun, educational, and stress-free for all ages. Our guides are experienced in engaging kids—from toddlers to teens—and we help you choose the right pace, activities, and timing to keep everyone happy.

We also design custom itineraries for multigenerational families, balancing the interests and comfort levels of children, parents, and grandparents. Whether it’s a hands-on cooking class, a treasure hunt through ancient ruins, or a relaxing day trip with minimal walking, we’ll make sure every member of your family has a memorable time in Italy.

 

  • Can I book a yacht tour in Italy?

Absolutely. We offer luxury yacht tours in Italy’s most stunning coastal destinations including the Amalfi Coast, Capri, Portofino, Taormina, Sardinia, Puglia, and more. Choose from a wide selection of boats—from sleek speedboats to elegant sailing yachts—each with friendly, experienced captains and complimentary drinks onboard. Whether it’s a half-day escape or a multi-day charter, we’ll take care of everything so you can relax and enjoy the sea.

 

  • Are your tours available in multiple languages?

Yes. Private tours are offered in English, Spanish, French, German, and more.

 

  • Do you offer skip-the-line tickets for major attractions?

Yes. We include fast-track entry for places like the Vatican, Colosseum, and Uffizi Gallery.

 

  • Can I book last-minute tours in Italy?

Yes, subject to availability. Contact us directly for urgent bookings.

 

  • Do you design complete custom itineraries?

Yes — custom travel is our specialty. Wine tastings in castles, hands-on cooking lessons, yacht days, helicopter rides and transfers and more — we help you dream it, then we bring it to life.

 

  • Do you offer tours and experiences for couples?

Yes, creating unforgettable moments for couples is one of our specialties. From romantic sunset boat rides along the Amalfi Coast to scenic journeys on the Bernina Express through the Swiss Alps, we offer a wide range of intimate experiences. We can also arrange candlelit dinners at charming restaurants, boutique hotel stays, and personalized itineraries designed for romance. Whether you're celebrating a honeymoon, anniversary, or just a special getaway, we’ll make it magical.